Hello. My internet disconnected until last night to now. I turned off the modem and did the rest of the steps, but the connection is still disconnected. What should I do? How can I restart ? I do not find this option
Contact Fizz since they can
If one of the 2 LEDs with the arrow symbol is not solid blue, you potentially have a problem with the signal from the coaxial cable, the modem itself, or perhaps you have a problem in your area.
Chat bubble is the best tool to reach Fizz. To chat:
Hello 33872342,I am sorry to hear about this situation.I can see that you contacted our support and a technician will arrive to investigate this further. I would recommend removing the transparent protection to prevent the modem from overheating. Have a lovely day,-Alex
Ask help from the support
To Chat with Fizz support:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account
4- The green chat bubble should appear after a few seconds in the bottom right corner.
Or follow the advise from Fizz to reach the support on this link: https://fizz.ca/en/contact-us
Have a nice one
Hello, are all the lights on the modem/router on or the right colour to indicate it is working right? If yes press the hard reset button/switch for more than 15 seconds. If this doesn't work unplug the modem for 5 minutes. If this doesn't work try connecting your computer to the modem/router with a network cable. If this works then it is a problem with the wireless function of your modem. Test another modem or wireless router if you have one available.
I just turned off the modem a few times with only a few lights on, but it still disconnected
Then the device is probably working properly. It might a service issue or an account issue. I suggest you chat with them as only them will know what is really happening.
If the solutions here provided doesn't work, your best bet is to contact them directly.
Fizz Customer service agents are available online.
· Sign into your account
· Follow the link on this page: https://fizz.ca/en/faq/status-services
· Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
· Choose the option 💬 chat
· If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..
Other means of contact
· Whatsapp: (438) 393-5814
· By private message on Twitter: https://mobile.twitter.com/fizz_ca
· By private message on Facebook: https://www.facebook.com/fizzca/