I’m trying to access travel add ons. But I don’t have it as an option

Brachashpigelma

I’m going thé thé usa tomorrow and I want use travel add on and I don’t see that option. I recently changed my plan I don’t know is that has to do.

Whizz

Hello Brachashpigelma,

I am sorry to hear about this situation.
Most likely it was caused by the fact that you were in your last 24 hours before the plan renews.
I just verified so I can see the option is available.
You can find it from My plans > manage plan > travel.
Here you can find more information if necessary: https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options

Have a lovely day,
-Alex

Emporium

@Brachashpigelma

I assume you have already tried the following ?

To buy an Add-On:

1. Go to My Plans in your Fizz account.
2. Here you’ll see a usage summary for all your Plans.
3. Scroll to the Plan you are buying the Add-On for.
4. Click Buy Add-On.
5. Here you’ll see three options: Data, Calls/Text and International calls.
6. Choose the type of Add-On you need and the desired amount.
7. You can choose one Add-On per category (Data, Calls/Text, International calls).
8. For international calls, enter the country you will visit and browse relevant Add-Ons.
9. Choose your payment method, review your summary and click Submit.

Have you tried using another browser ? Clear your browser cache ? Or even opening a "private/incongnito" window ?

I know you can't make changes to plans within 2 days from end of billing cycle, but buying addons should work any time.

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If you still need help, you can contact a customer service agent.

• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
• Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

Other means of contact

• Whatsapp: (438) 393-5814
• By private message on Twitter: https://mobile.twitter.com/fizz_ca
• By private message on Facebook: https://www.facebook.com/fizzca/

CHAT however is the quickest method, but facebook is the easiest.

snow_code_ROZ9N

do you mean data or call&text plan?