I’m trying to access travel add ons. But I don’t have it as an option

Brachashpigelma Posts: 2
edited December 2021 in My Mobile

I’m going thé thé usa tomorrow and I want use travel add on and I don’t see that option. I recently changed my plan I don’t know is that has to do.

Best Answer


  • Emporium
    Emporium Posts: 2,270
    edited November 2021


    I assume you have already tried the following ?

    To buy an Add-On:

    1. Go to My Plans in your Fizz account.
    2. Here you’ll see a usage summary for all your Plans.
    3. Scroll to the Plan you are buying the Add-On for.
    4. Click Buy Add-On.
    5. Here you’ll see three options: Data, Calls/Text and International calls.
    6. Choose the type of Add-On you need and the desired amount.
    7. You can choose one Add-On per category (Data, Calls/Text, International calls).
    8. For international calls, enter the country you will visit and browse relevant Add-Ons.
    9. Choose your payment method, review your summary and click Submit.

    Have you tried using another browser ? Clear your browser cache ? Or even opening a "private/incongnito" window ?

    I know you can't make changes to plans within 2 days from end of billing cycle, but buying addons should work any time.


    If you still need help, you can contact a customer service agent.

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
    • Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

    Other means of contact

    CHAT however is the quickest method, but facebook is the easiest.

  • do you mean data or call&text plan?

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