SIM Not Recognized on Iphone - IOS updated

Shamrock
Shamrock Posts: 2
edited November 2021 in My Mobile

I activated my SIM card on my iphone but did not get a notification about the carrier update. My iphone software is up to date. I tried reinserting the SIM card and still nothing. Followed the steps in the video on Fizz website - after checking that the IOS was up to date, I went to Settings, General, About and under Carrier it says Fizz 48.0 but network says not available - SIM not provisioned.

Please help!

Best Answer

  • Whizz
    Whizz Posts: 12,016
    Accepted Answer

    Hello Shamrock,

    I am sorry to hear about this situation. 
    I just verified and your activation is complete and from my side all your services are active.
    Here you can find some troubleshooting you can try: https://fizz.ca/en/faq/why-does-my-phone-say-emergency-calls-only
    If the issue still persists please contact our support team as Emporium suggested. 

    Have a lovely evening,
    -Alex

Answers

  • Emporium
    Emporium ⭐ :REFERRAL CODE: ⭐ FC9QO ⭐ :CODE RÉFÉRENCE: ⭐Posts: 1,875
    edited November 2021

    So you HAVE ACTIVATED the sim card and created a plan ?

    https://fizz.ca/en/faq/activate

    How long ago ? On your account, does everything under you plan say "activated".

    If you continue to encounter issues, I strongly recommend to contact a customer service agent. Fizz Customer service agents are available online.

    ·       Sign into your account

    ·       Follow the link on this page: https://fizz.ca/en/faq/status-services

    ·       Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·       Choose the option 💬 chat

    ·       If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

    Other means of contact

    ·       Whatsapp: (438) 393-5814

    ·       By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·       By private message on Facebook: https://www.facebook.com/fizzca/

    CHAT however is the quickest method, but facebook is the easiest.


  • Thank you so much! I did all you suggested and actually restarted my phone and it worked immediately. There was no notification about a new carrier update or anything! Network now shows Fizz :)

  • Emporium
    Emporium ⭐ :REFERRAL CODE: ⭐ FC9QO ⭐ :CODE RÉFÉRENCE: ⭐Posts: 1,875

    Cool.. Glad it was as simple as that.

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