Ticket opened, Last Update: 2021/11/10
Good day
I have a ticket stuck for the last 2 weeks, Technical issue - Mobile - Activation
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In Progress
2021-11-10
We’re looking into various scenarios to resolve this as quickly as possible.
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Is it normal to take this long ? I contacted Chat already but they were not able to help me
Best Answer
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Hello vsdvsd,
I am sorry for the situation and for the waiting time. I see that a ticket was created for the matter encountered. As soon as we will have an answer from them you will be notified by e-mail address.
Thank you for your kind understanding.
Have a great day!
-Adelina0
Answers
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It is not unusual especially if it is non urgent.
But do not hesitate to chat with them again. The ticketing system is only a few months old and they will surely do not want to miss another customer activation.
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