Ticket opened, Last Update: 2021/11/10

vsdvsd
vsdvsd Posts: 1 ✭✭

Good day

I have a ticket stuck for the last 2 weeks, Technical issue - Mobile - Activation

"

In Progress

2021-11-10

We’re looking into various scenarios to resolve this as quickly as possible.

"

Is it normal to take this long ? I contacted Chat already but they were not able to help me

Best Answer

  • Whizz
    Whizz Posts: 18,817 admin
    Answer ✓

    Hello vsdvsd,

    I am sorry for the situation and for the waiting time. I see that a ticket was created for the matter encountered. As soon as we will have an answer from them you will be notified by e-mail address.
    Thank you for your kind understanding.
    Have a great day!
    -Adelina

Answers

  • Philemon24
    Philemon24 Posts: 1,340 ✭✭

    It is not unusual especially if it is non urgent.

    But do not hesitate to chat with them again. The ticketing system is only a few months old and they will surely do not want to miss another customer activation.

This discussion has been closed.