Ticket opened, Last Update: 2021/11/10

Good day

I have a ticket stuck for the last 2 weeks, Technical issue - Mobile - Activation


In Progress


We’re looking into various scenarios to resolve this as quickly as possible.


Is it normal to take this long ? I contacted Chat already but they were not able to help me

Best Answer

  • Whizz
    Whizz Posts: 11,299
    Accepted Answer

    Hello vsdvsd,

    I am sorry for the situation and for the waiting time. I see that a ticket was created for the matter encountered. As soon as we will have an answer from them you will be notified by e-mail address.
    Thank you for your kind understanding.
    Have a great day!


  • Philemon24
    Philemon24 ⭐ 🎁 🤩 💲 REFERRAL CODE ▶DWJT2◀ CODE RÉFÉRENCE 💲 🤩 🎁 ⭐Posts: 252

    It is not unusual especially if it is non urgent.

    But do not hesitate to chat with them again. The ticketing system is only a few months old and they will surely do not want to miss another customer activation.

This discussion has been closed.