purchased travel add-on for USA, my phone still shows roaming.
Best Answer
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Hello seth,
I am sorry to hear about this situation.
Please try to restart your phone and verify it connect to a local network automatically.
If it's not, please try to manually search for the network and connect to T mobile or AT&T mobile.
Here you can also find more troubleshooting you can try: https://fizz.ca/en/faq/i-m-outside-my-coverage-zone-and-my-mobile-data-isn-t-working-why
If the issue still persists please contact our support team to investigate this further.
Have a lovely day,
-Alex0
Answers
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You need roaming on if you are in the USA and want to use DATA. There is NO extra fees for Roaming with Fizz. It just allows you to connect for Data (as long as you have a package for the desitination). If you don't have Data for the USA, even if you have roaming ON, it won't touch your local data.
But if you are on WiFi, you phone should Automatically NOT use your Data. If it doesn't, then you can turn DATA off completely when you are on WiFi. Just turn Data on when you need it and don't have WiFi. That way background apps don't use data either.
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As @Emporium has already mentioned, you need to enable roaming to make use of your data-add on. Roaming simply means that you are connecting to a network that is not your network provider. For example, I have a Canada Plan. As soon as I travel to Ontario, I need to activate roaming and to use my plan I am roaming.
So it's perfectly normal. You should be set and good to go! Also keep in mind that Fizz will never present you with a big bill as pay-per-minute rates (i.e. when you don't have an add-on) are always taken out of your wallet. Once those funds are depleted, you won't be able to use your plan anymore.
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Hi everyone, I was able to get my data to work. I had to manually connect the service provider to T-Mobile instead of AT&T.
Thank you all.
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