New phone order freez

momo76
momo76 Posts: 1

hello i am trying to order a new phone with settelment and it keep freezing before sending me to the PayBright website. can someone help me place my order because my phone is broken and i need a new phone; thanks

Best Answer

  • Whizz
    Whizz Posts: 11,299
    Accepted Answer

    Hello momo76,

     I am sorry to hear about this situation.
    The phone order can only be placed from the client's side. 
    If you are trying to purchase the phone and the page keeps loading I would recommend trying this from an incognito browser or from a different device.
    Most likely on your current browser you have some cookies o cache memory that prevents the page from loading properly.
    I would recommend using Google Chrome on incognito mode if possible.
    If the issue still persists please contact our support team: https://fizz.ca/en/contact-us

    Have a lovely day,
    -Alex

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