Activation Pending

Pot
Pot Posts: 5

Hello! It's been few hours since I got my new plan. My phone number works well and for the moment I am satisfied. My problem is that my mobile data won't work (I activate mobile data and it does nothing) and that in the dashboard, it gives me "Activation Pending..". If anyone would help me that would be very nice

Answers

  • Emporium
    Emporium ⭐ :REFERRAL CODE: ⭐ FC9QO ⭐ :CODE RÉFÉRENCE: ⭐Posts: 1,176

    Have you made sure you have the APN settings properly configured ?

    https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

  • Pot
    Pot Posts: 5

    I did it manually. And it shows on my plan all zero

  • Pot
    Pot Posts: 5

    This is the screenshot of my APN

  • Pot
    Pot Posts: 5

    For some reason, my mobile data is working but it stills gives me "Activation Pending" in my plan

  • Whizz
    Whizz Posts: 11,118

    Hello Pot,

    I am sorry to hear about this situation. 
    I have verified and it seems to be a small delay with your activation.
    I have escalated da ticket to our technical team to manually complete the order. 
    You can verify the ticket's status from your Overview page in your Fizz account and from My settings > my tickets.
    As soon as we have any updates we will contact you right away via e-mail.

    Have a lovely day,
    -Alex

  • Pot
    Pot Posts: 5

    Uhm it is been a few days so and nothing has changed.