How do you schedule a tech to install a videotron connection

I had an appointment to install Fizz internet. My location says Fizz can be used. When the tech came by, he checked for an existing connection to Videotron... there was no connection, I was told I could schedule someone to install/add a connection so I can use Fizz internet. How do I go about this? I don't see any option when booking an appointment to specify that a connection needs to be installed before Fizz can be used.

Best Answer

  • Emporium
    Emporium ⭐ :REFERRAL CODE: ⭐ FC9QO ⭐ :CODE RÉFÉRENCE: ⭐Posts: 2,123
    Answer ✓

    The Tech was supposed to install a line if one did not exist, it is part of the deal :( These are all videotron subcontractors, and sometimes they are too lazy to do the job they need to do.

    You will need to schedule another appointment (usually available on your account 24hrs after the old appintment has passed).


    Once you rebook an appointment, just to be on the side of caution, you may want to contact Fizz customer support, to see if they can add a note in the appoitment that you need a cable installed.

    Fizz Customer service agents are available online.

    ·       Sign into your account

    ·       Follow the link on this page:

    ·       Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·       Choose the option 💬 chat

    ·       If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

    Other means of contact

    ·       Whatsapp: (438) 393-5814

    ·       By private message on Twitter:

    ·       By private message on Facebook:

    CHAT however is the quickest method, but facebook is the easiest.


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