Fizz network is down!!!

Does anyone have an idea what's going on with Fizz the last few days???

Phone calls ear getting interrupted after 2 minutes. How long will it last? And why did this happen? And why does Fizz say that the network is running ok? There are so many of my friends having the same issue the last few days. How frustrating!!!

Best Answer

  • Emporium
    Emporium ⭐ :REFERRAL CODE: ⭐ FC9QO ⭐ :CODE RÉFÉRENCE: ⭐Posts: 1,381
    Accepted Answer

    @Green

    I'm sure that can be frustrating. Unfortunately I can't comment about thier network, but just curious, have you enabled roaming options to be able to use partner networks (FIZZ EXT) when there is issues with the Fizz network ?

    Here we are all customers like you, so doubt anyone can give you an exact answer. Fizz Customer service agents are available online that may be able to give you a better answer. Maybe some work in nearby towers or other issues.

    ·       Sign into your account

    ·       Follow the link on this page: https://fizz.ca/en/faq/status-services

    ·       Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·       Choose the option 💬 chat

    ·       If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

    Other means of contact

    ·       Whatsapp: (438) 393-5814

    ·       By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·       By private message on Facebook: https://www.facebook.com/fizzca/

    CHAT however is the quickest method, but facebook is the easiest.


Answers

  • Whizz
    Whizz Posts: 11,299

    Hello @Green,

    I am really sorry that you encounter this issue,

    I have verified your account and I see that you managed to contact our customer support team.

    If you still encounter this issue, you can always reach us back, on any of our contact channels.

    You can use the steps on this FAQ: https://fizz.ca/en/contact-us

    Thank you for your understanding!

    Have a good day!

    -Eugen

This discussion has been closed.