Refund for desactivated number

HaydeeV
HaydeeV Posts: 2
edited November 29 in My Mobile

I desactivated my fizz number since January 2021 but it continued taking the money from my credit card and I didn't realize until now. I would like a refund. Where should I address my request please. Thanks for your help.

Best Answer

  • Whizz
    Whizz Posts: 11,299
    Accepted Answer

    Hello HaydeeV,

    I am sorry to hear about this situation.
    I have verified your account and I can see that the unsubscription order was just started today.
    If you are referring to a different line please contact our support team to investigate this further: https://fizz.ca/en/contact-us

    Have a lovely day,
    -Alex

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