Refund for desactivated number

HaydeeV

I desactivated my fizz number since January 2021 but it continued taking the money from my credit card and I didn't realize until now. I would like a refund. Where should I address my request please. Thanks for your help.

Whizz

Hello HaydeeV,

I am sorry to hear about this situation.
I have verified your account and I can see that the unsubscription order was just started today.
If you are referring to a different line please contact our support team to investigate this further: https://fizz.ca/en/contact-us

Have a lovely day,
-Alex

Dapfizzer

@HaydeeV

Hi Haydee,

I suggest you to contact the customer service as soon as possible to resolve this isue, you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

You can also do it on Facebook: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

HaydeeV

Thank you for you very fast answer! Im already in contact with Fizz. THANK YOU

Dapfizzer

@HaydeeV

You're welcome! : )