I've changed my plan and even tho how it's my new cycle i don't have coverage in the USA

Luna B.

I'm a sailor and I need that coverage.

Whizz

Hello @Luna B.,

I am sorry to hear about that,

I have verified your account and I see that you managed to contact our support team.

If you are travelling to the USA and you don't have USA coverage in your plan, you can buy a travel add-on.

More details can be found here: https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options

Also, when you are there, make sure you have your roaming option on your phone enabled and you manually change from T-mobile to AT&T. It depends on which one of these 2 networks has a better signal for you there.

Thank you for your understanding!

Have a good day!

-Eugen

Irene

Hi

Did you check if the plan was really changed on your profile?

Did you try to turn off the phone for couple of minutes?

Do you have the Network operators in automatic?

1. Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz
2. iPhone:   Settings → Operators → Automatic/Fizz

For the data you need to enable the data roaming

RyHi

https://forum.fizz.ca/en/discussion/2627428/ive-changed-my-plan-and-even-tho-how-its-my-new-cycle-i-dont-have-coverage-in-the-usa

Seems like Irene has the response covered above!