I've changed my plan and even tho how it's my new cycle i don't have coverage in the USA

Luna B.
Luna B. Posts: 1
edited November 28 in My Mobile

I'm a sailor and I need that coverage.

Best Answer

  • Whizz
    Whizz Posts: 11,299
    Accepted Answer

    Hello @Luna B.,

    I am sorry to hear about that,

    I have verified your account and I see that you managed to contact our support team.

    If you are travelling to the USA and you don't have USA coverage in your plan, you can buy a travel add-on.

    More details can be found here: https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options

    Also, when you are there, make sure you have your roaming option on your phone enabled and you manually change from T-mobile to AT&T. It depends on which one of these 2 networks has a better signal for you there.

    Thank you for your understanding!

    Have a good day!

    -Eugen

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