Cancel phone order

Aladdin
Aladdin Posts: 1

How do we cancel an order of a phone that I ordered?

Best Answer

  • Whizz
    Whizz Posts: 11,299
    Accepted Answer

    Hello @Aladdin,

    Thank you for your question,

    You can cancel the phone order only in the first 30 minutes after you placed the order. After that, you will have to receive the phone and then send it back in the 15-day return policy.

    More details can be found on this FAQ:https://fizz.ca/en/faq/what-15-day-return-policy-phone-bought-fizz

    I have verified your account and I see that you managed to place the return phone order.

    Thank you for your kind understanding!

    Have a lovely day!

    -Eugen

Answers

  • TheSR
    TheSR Posts: 402

    Hi Aladdin,

    I suggest you contact customer service for this question:

    Here's how to reach customer service:

    There are several ways to reach Fizz, but here is the fastest and available 24 hours a day:

    If you have an ad blocker, it should be disabled if possible. Otherwise in some cases the chat will not appear.

    First step:

    Make sure you are logged into your Fizz account.

    Second step :

    Go to any help page or here: https://fizz.ca/en/faq/resolving-issues

    Third step :

    Go to the bottom of the page, you will see a green bubble with a ? on the right. Click on it and choose 💬 Chat.

    If the bubble doesn’t appear, either there are too many people waiting or it’s blocked by an ad blocker.

    There are also other ways to get in touch with customer service but it takes a bit longer.

    - By Facebook Messenger: https://www.facebook.com/fizzca

    - By direct messaging on Twitter: https://mobile.twitter.com/fizz_ca

    - Via the WhatsApp application: (438) 393-5814

    ✌🏻

  • Fling
    Fling Code de référence/ referral code: OKWPWPosts: 3,009
    edited November 20

    Hi Aladdin,


    Ask your question To Fizz support to get te Wright answer

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca

    2- Any ad blockers in your browser should be disabled.

    3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account

    4- The green chat bubble should appear after a few seconds in the bottom right corner.


    Or follow the advise from Fizz to reach the support on this link: https://fizz.ca/en/contact-us

  • Dapfizzer
    Dapfizzer ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐Posts: 3,498
    edited November 20

    @Aladdin


    Hi,

    If you used a PayBright financing, you'll need to sign in to your account PayBright to cancel the completed transaction.


    What happens if I cancel my order within the allowed delay? 

    Your order will be cancelled, as will your financing agreement with PayBright. No payment will be taken. 

    How do I access my Paybright account?

    Once you’ve completed a transaction with PayBright, you can access your account here. If you have any questions or trouble logging in, please contact PayBright.


    Source: https://fizz.ca/en/faq/how-does-financing-paybright-work#3

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