Cancel phone order

Aladdin
Aladdin Posts: 1 ✭✭
in Phones

How do we cancel an order of a phone that I ordered?

Best Answer

  • Whizz
    Whizz Posts: 23,455 admin
    Answer ✓

    Hello @Aladdin,

    Thank you for your question,

    You can cancel the phone order only in the first 30 minutes after you placed the order. After that, you will have to receive the phone and then send it back in the 15-day return policy.

    More details can be found on this FAQ:https://fizz.ca/en/faq/what-15-day-return-policy-phone-bought-fizz

    I have verified your account and I see that you managed to place the return phone order.

    Thank you for your kind understanding!

    Have a lovely day!

    -Eugen

Answers

  • Fling
    Fling Posts: 9,194 ✭✭
    edited November 2021

    Hi Aladdin,


    Ask your question To Fizz support to get te Wright answer

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca

    2- Any ad blockers in your browser should be disabled.

    3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account

    4- The green chat bubble should appear after a few seconds in the bottom right corner.


    Or follow the advise from Fizz to reach the support on this link: https://fizz.ca/en/contact-us

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    edited November 2021

    @Aladdin


    Hi,

    If you used a PayBright financing, you'll need to sign in to your account PayBright to cancel the completed transaction.


    What happens if I cancel my order within the allowed delay? 

    Your order will be cancelled, as will your financing agreement with PayBright. No payment will be taken. 

    How do I access my Paybright account?

    Once you’ve completed a transaction with PayBright, you can access your account here. If you have any questions or trouble logging in, please contact PayBright.


    Source: https://fizz.ca/en/faq/how-does-financing-paybright-work#3

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