How can i cancel a phone order that hasn't been processed yet ?

Bijou
Bijou Posts: 1 ✭✭
in Phones

I tought that there was a plan included at purchasse of a phone . Unfortunatly it's not the case

Best Answer

  • Whizz
    Whizz Posts: 23,455 admin
    Answer ✓

    Hello @Bijou,

    Thank you for your question,

    You can cancel the phone order only in the first 30 minutes after you placed the order. After that, you will have to receive the phone and then send it back in the 15-day return policy.

    All you will have to do after that is log into your account my phones>Manage> my phone warranty> return policy and follow the on-screen steps.

    More details can be found on this FAQ:https://fizz.ca/en/faq/what-15-day-return-policy-phone-bought-fizz

    Also, you can create a plan after you order a sim card if you want to.

    To buy a sim card, log into your Fizz account> overview> get started> mobile> order a new one.

    After that, just activate the sim card and create your plan.😊

    More details here: https://fizz.ca/en/faq/activate

    Thank you for your understanding!

    Have a good day!

    -Eugen

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