Your account plan is not allowed to connect this call"?

Ittv

My plan include Qc call, I tried to call number with Montreal area code 514, I was in montreal , and I received a message "Your account plan is not allowed to connect this call"?

Dapfizzer

@Ittv

Hi,

sometimes to solve this problem, just press the "1" before your call and this message should not reappear and of course this call will be free of charge.

Dapfizzer

@Ittv

And if the problem still persists, I suggest you to contact Fizz team customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with the customer service.

They'll surely be able to help you to resolve this isue.

You can also do it on Facebook: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Whizz

Hello Ittv,

I am sorry to hear about this situation. 
Please try restarting the phone or turning the airplane more On/Off.
Here you can also find more troubleshooting you can try:  https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
If the issue still persists please contact our support team as Dapfizzer suggested. 

Have a lovely day,
-Alex