My home internet is down since around 5pm

ZGuo
ZGuo Posts: 22

My home internet is down since around 5pm, WiFi connected, but no internet.

Fizz support, please help.

Best Answers

  • Fling
    Fling ⭐ :REFERRAL CODE: ⭐ OKWPW ⭐ :CODE RÉFÉRENCE: ⭐Posts: 5,179
    edited November 2021 Answer ✓

    Hi Zguo,

    Try these solution https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

    A lot of peaple ask the same question of the French side and i suspect that's a videotron problem

    Ask Fizz support for help and information

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca

    2- Any ad blockers in your browser should be disabled.

    3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account

    4- The green chat bubble should appear after a few seconds in the bottom right corner.


    Or follow the advise from Fizz to reach the support on this link: https://fizz.ca/en/contact-us

  • Whizz
    Whizz Posts: 13,844
    Answer ✓

    Hi ZGuo,
    Thank you for letting us know about the situation and I'm sorry for any inconvenience this may have caused you.
    I'm replying to you today to let you know that the local outage that impacted you has since been resolved and your Internet service should be working fine.

    If you have need of any more assistance, don't hesitate to let us know.

    Thank you for your consideration and have a good one!
    Andrei

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