Urgent - no internet at home Urgent

Downstream is flashing. No Online status 2.4 is lit ans 5g is flashing. Its been like that for almost 24h. i tried unplugging and rewiring everything. no luck .Please help.. i need internet to work

Best Answer

  • Whizz
    Whizz Posts: 13,812
    Answer ✓

    Hello hebert ,

    I am sorry for the situation encountered.
    I kindly inform you that I just checked and I can see that there are some maintenance works carried out in your area.
    Rest assured that our technical team is working on this to have it solved as soon as possible.
    If you need anything else, here you can find the ways to reach us: https://fizz.ca/en/contact-us
    Thank you for your understanding, have a great day!

    -Adelina

Answers

  • Dapfizzer
    Dapfizzer 🎯 💲50 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 50💲 🎯Posts: 9,128

    @hebert


    Hi Hebert,

    you can try a factory reset of your modem, thus resetting the modem to factory conditions, by pressing and holding in the small button on the back of the modem with a thin, pointed object, for 10+ seconds. Then wait a few minutes until all lights are on and the update is complete. 

    Then you'll have to open your web browser and then a Easy-Connect page by Fizz will appear and ask you to re-enter the name of the network and also the password. This operation, when you try to reconnect to your network, is more efficient when your device is directly connected to the modem, but you can also do it without a cable. It'll be as you did it when you first installed it.

    The network name used, if you do the manoeuvre directly connected to the modem with the cable provided by Fizz, will be created by you, , as will the password, since the modem will have been reinitialized.

    However, if you do the operation without the cable, you will need to use the codes shown on the modem to be able to access wi-fi first... 

  • Dapfizzer
    Dapfizzer 🎯 💲50 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 50💲 🎯Posts: 9,128

    @hebert


    And if the problem still persists, I strongly suggest you to contact Fizz team customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with the customer service.

    They'll surely be able to help you to resolve this isue.


    You can also do it on Facebook: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

This discussion has been closed.