Internet is down - Montreal

Julie_quili0

Hello, i've seen two related topics about this issue but I would like to confirm i'm in the same situation.

It's been more than 2hours that my wifi is down and the "download" light of my box keeps flashing. I can connect to my wifi but there is no internet connection.

I've tried to contact the support chat but i dont have any answers.

Whizz

Hello Julie_quili0,

 I am sorry to hear about this situation.
I just verified your connection and at the moment your service is affected by a maintenance work that started around 6:00 PM today.
We don't have an estimated time mentioned but I can assure you our team is already there working to fix this and the service will be restored as soon as possible.
I apologize again for the inconvenience.

Have a lovely evening,
-Alex

Fling

Hi Julie,

Yes Videotron have some problem at this moment

Emporium

Sorry to hear that. A little after 6pm, seems like there has been a spike of outages in certain area in Montreal.

https://downdetector.ca/status/videotron/montreal/

Fizz Customer service agents are available online.

·       Sign into your account

·       Follow the link on this page: https://fizz.ca/en/faq/status-services

·       Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

·       Choose the option 💬 chat

·       If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

Other means of contact

·       Whatsapp: (438) 393-5814

·       By private message on Twitter: https://mobile.twitter.com/fizz_ca

·       By private message on Facebook: https://www.facebook.com/fizzca/

CHAT however is the quickest method, but facebook is the easiest.