How do I get to my summary info to apply referral code?
I just booked an appointment to have my internet installed. I wanted to insert a referral code but did not see the summary info --- which is where I was supposed to insert the said referral code. Now I'm discovering there is no way of TALKING to someone who works and FIZZ...Ouf. re-thinking getting FIZZ to be my internet supplier...Can anyone help??
Best Answer
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Hi,
the referral code must be entered when the person is activating their plan.
- Once on fizz.ca, the person must create their plan (and order their SIM card if it’s a mobile plan).
- The referral code must be entered in the field provided at the bottom of the order summary.
If a person forgets to enter the referral code when subscribing, they’re unfortunately out of luck. We cannot retroactively apply a referral code.
- Any one person can only be referred once, when they subscribe to their first Fizz service. For example, if a person subscribes to the Fizz mobile service without using a referral code, she won’t be able to use one when she adds another mobile plan or subscribes to the Home internet service (the reference code field will have disappeared).
Source: https://fizz.ca/en/faq/how-do-i-invite-friends-to-join-fizz#2
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Answers
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Here's how to contact the customer service, you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
You can also do it on Facebook: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Hello hmorrison,
I am sorry to hear about the situation you encountered.
I have verified your account and I could not see any orders at the moment.
If you still encounter difficulties please follow the instructions Dapfizzer provided and contact our support team to investigate this.
Have a lovely day,
-Alex0
