Fizz SMS - Error 38

Alexsolo

Hello, I am getting an error when sending SMS messages.

''sending'' status for 2 minutes, then fails with an error saying ''not sent, tap to try again''

I have tried rebooting, it's been like this for an hour already. I had this happen before as well, but it was before I went to bed, when I had woken up the next day the problem had resolved itself.

Would be nice to know if there is a source to the issue.

Thank you

Alexander

StefanM

Many users are reporting the same problem today. I had some troubles in the morning too. It works for me again though.

It might be a Fizz problem. It can't hurt to reach out to Fizz support though. I am sure they can provide you with the next steps. We are just a forum of users here :)

Dapfizzer

@Alexsolo

Hi Alexander,

I suggest you to contact the customer service to resolve this isue, you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

You can also do it on Facebook: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Fling

Hi Alexsolo,

A lot of people have the same problem today and I am suspecting Fizz to be responsable.

Try first all the tips in this link; https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages

If it's not working contact the support

Whizz

Hello Alexsolo,

Thank you for reaching us.
I am sorry to hear about this situation.
Here you can find some troubleshooting you can try: https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages
If the issue still persists please contact our support team for further investigations.

Have a lovely day,
-Alex