Voicemail. I can't access my voicemail

Gama
Gama Posts: 2 ✭✭
in My Mobile

I recently switched to Fizz. People are leaving me messages but I'm not receiving them. I cant even access my voicemail.

Best Answer

  • Whizz
    Whizz Posts: 23,496 admin
    Answer ✓

    Hello Gama 

    Thank you for reaching out!

    I verified you account and your plan is good standings from what I can see.

    Please, verify if you are using the native application of your phone for the messages.
    Try to switch Airplane mode on for 30 seconds and then off. And restart your phone. 
    Also, as you just switched to Fizz, please verify if the SMSC is configured ok.
    On this FAQ, on point 8, you have the steps to do so, depending on your phone model.
    https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages

    As for the Voicemail issue, you can try to call it directly, using this number: 1-514-647-0999
    If none of these manipulations help you, please contact our support team.
    Here, you can find an useful link to do so: https://fizz.ca/en/contact-us

    Thank you for your understanding!
    Have a lovely day!
    -Eugen

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