i cant make a payment .

asb31000

for exmaple  buy an addon . with my credit card ..... i called my bank they said evrething is ok . i and i just use it for internet payment 1 hour ago .

Dapfizzer

@asb31000

Hi,

I suggest you to contact the customer service to resolve this isue, you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

They'll surely be able to help you.

You can also do it on Facebook: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Whizz

Hello asb31000 

I have verified your account and I see that you managed to contact us in private regarding the issue you encountered.
If you receive the payment declined error, you will have to make sure that the address you enter is 100% identical to the one you have on your bank statement. Also, the payment method has to be from a Canadian bank to ensure that you can use it. Some foreign cards can get accepted, however that is not a guarantee. 

On this FAQ you can find more details: https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
I count on your understanding!
Have a good day!
-Eugen

MyriamC

Please make sure the address linked to the billing card is the right one

IMPORTANT - Address associated to the Credit Card

When you enter the information for your payment method, the billing address associated to your card must correspond to the address you declared to your bank for that card. The right info must be entered in the corresponding fields, and the address needs to be 100% identical. Pay attention to the following items:

• The name of the street (Ave, avenue)
• Special works (Saint, St, Ste)
• Hyphens
• Spaces
• Spelling

Tip: Make a copy and paste of what is written in your credit card statement.

If the address and postal code that you associate to your payment method are not identical to that declared to your bank for that card, you won’t be able to add this payment method.

 

Your payment was rejected?

If a message informing you that your payment was rejected and you’re not sure why, contact our Customer Service team: log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during our business hours.

 

https://fizz.ca/en/faq/what-payment-methods-can-i-use

To pay for your Fizz plans, you can use:

• A Visa or Mastercard credit card
• A prepaid Visa or Mastercard credit cards such as Vanilla prepaid cards
• A Debit Mastercard or Visa Debit card

Only one-off payments are accepted with Vanilla prepaid cards

 

You CANNOT use: 

• American Express (Amex), Dinners and others credit cards 
• A debit card 
• A foreign credit/debit card 
• Funds from your Fizz Wallet 

 

After adding your payment method(s) to your Fizz account, make sure that EACH of your plans is associated with one of them:  

1. Log into your Fizz account. 

2. Select your plan, and click on Manage/Payment method 

3. Select the payment method you wish to use each month to pay for that plan.  

 

StefanM

https://forum.fizz.ca/en/discussion/2626872/i-cant-make-a-payment

Fizz's payment system is notorious for declining credit card for no apparent reason and the slightest little issue can trigger it. The best option would probably be to contact Fizz support. Alternatively you could also try a different payment card