No Internet - WAN IP is a private IP starting with 10.1.41

JeanR

WAN IP is a private IP starting with 10.1.41

has anyone experienced this before?

Suddenly lost internet connectivity, tried reboot, factory reset, no success.

Thnks

Emporium

Wow.. Have not seen that before. However try unplugging the modem, and leave it unplugged for 3 or 4 minutes. I know it sounds strange sometimes, but it does help sometimes to put a pause on the network requests it makes the provisioning servers.

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If the problem persists, I think you will have no choice but to open a ticket with customer service agent.

·       Sign into your account

·       Follow the link on this page: https://fizz.ca/en/faq/status-services

·       Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

·       Choose the option 💬 chat

·       If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

Other means of contact

·       Whatsapp: (438) 393-5814

·       By private message on Twitter: https://mobile.twitter.com/fizz_ca

·       By private message on Facebook: https://www.facebook.com/fizzca/

CHAT however is the quickest method, but facebook is the easiest.

Whizz

Hello JeanR 

Thank you for reaching out,

Can you please contact us in private to provide us with more details about this matter?
You can use the steps provided by Emporium to contact us. 
I also verified your account and the plan is in good standing and the modem is online. Your services should be working now.
The signals are good. What I can advise you to do, is restart the device after a modem electrical restart.
I count on your understanding!
Have a nice day!
-Eugen