How do i desactivate my account

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souhila H.
souhila H. Posts: 6 ✭✭
in About my account
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Hey, so i saw that we need to go on plan - manage plan - unsubscribe. But when i follow these steps, i do not seem to have the unsubscribe option. I don't want to be charged in a few days. Help will be appreciated muito muito thanks!

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  • Whizz
    Whizz Posts: 19,109 admin
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    Hello souhila H.,

    I am sorry to hear about this situation.
    I have verified and the button is indeed missing.
    I have escalated a ticket to our technical team to have this fixed.
    You can verify the ticket from your Fizz account, Overview section, or from My settings > my tickets.

    Have a lovely day,
    -Alex

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