Bad Signal Reception Inquiry

TiffanyC
TiffanyC Posts: 3 ✭✭
edited November 2021 in My Mobile

To whom this may concern,

My partner and I are located in Montreal and recently for the past few weeks we've been having really bad signal reception at our home.

I wanted to open a discussion/inquiry and ask if anyone could help us with this?

Sincerely,

Tiffany

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @TiffanyC


    Hi Tiffany,

    here's some informations about, and to resolve this isue:

    Is the coverage adequate?
    1. Make sure you are in a zone that has adequate coverage.
    2. See our network coverage map
    3. The Fizz mobile network, like the vast majority of mobile service providers in Canada, is broadcast from fixed antennas on the ground.
    4. It’s normal that the signal will be affected in some places by natural and artificial obstacles.
    5. Artificial obstacles may include:
    • Concrete
    • Steel
    • Aluminum
    2. Natural obstacles may include:
    • Mountains
    • Valleys
    • Forests
    Restart your phone
    1. If the network signal is weak, your phone may be connected to an antenna that is not in an optimal location for you to access the network.
    2. Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds.
    3. Following your reboot, your applications will load. Your phone will then re-authenticate to the Fizz mobile network and potentially recover its authorization to access the network.
    Is the Fizz network chosen?
    1. Make sure your phone is configured to automatically select the Fizz mobile network.
    2. IMPORTANT: Before starting this process, make sure the SIM card is inserted in your device. Otherwise, the Mobile networks menu will not be visible.
    3. The steps for enabling your device to automatically select a network varies depending on the type of phone. Here are two examples:
    4. Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz
    5. iPhone: Settings → Operators → Automatic/Fizz
    6. Note: If the Fizz network is not optimal where you are, you may try to temporarily connect to our wider area network.
    7. How to access the Fizz wider area network
    8. The position and distance of our partners’ antennas may differ from ours — your mobile experience may improve at locations that are problematic for the Fizz network.
    Reset your phone’s network settings
    1. IMPORTANT: This operation will also reset your WiFi settings, mobile data, Bluetooth, etc.
    2. The steps to follow to reset your network settings will vary depending on the type of device. Here are two examples:
    3. Android: Settings → General management → Reset → Reset network settings
    4. iPhone: Settings → General → Reset → Reset network settings


    Source: https://fizz.ca/en/faq/what-can-i-do-if-mobile-network-coverage-is-weak-or-inaccessible

  • Whizz
    Whizz Posts: 22,963 admin

    Hello TiffanyC,

    I am sorry to hear about this situation.
    Please try the manipulations Dapfizzer mentioned and if the issue persists please contact our support team.  
    Here you can also find that information: https://fizz.ca/en/faq/what-can-i-do-if-mobile-network-coverage-is-weak-or-inaccessible

    Have a lovely night,
    -Alex

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