constant disconnects

jimjones23
jimjones23 Posts: 4 ✭✭
edited November 2021 in Internet

need modem swap asap. Since few months orange light on my own router comes on disco me once or few times a day. modem was hard reset with pin. modem lights appear to be fine otherwise. i did change out ethernet cord . will switch to bell if this cant be resolved . no issues with same router with them . awaiting reply


thx

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @jimjones23


    Hi,

    I suggest you to contact the customer service to resolve this isue, you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    You can also do it on Facebook: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Whizz
    Whizz Posts: 23,079 admin

    Hello jimjones23,

    I am sorry to hear about this situation.
    I can see that you already contacted our support team and they provided some manipulations.
    Please test that and continue the conversation with our support if the issue persists.
    If it's something caused by our side we will have this fixed as soon as possible.

    Have a lovely night,
    -Alex

  • Ajaykumar
    Ajaykumar Posts: 91 ✭✭

    I had similar issue and support kept on asking to do this and that. Finally it turned out that my modem was bad and it needed replaced after technician visit to my place.

    Hope that helps

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