I didnt get my SIM card.

JoseFigueiras22 Posts: 3 ✭✭

the courrier was sent to the right adress. I just confirmed with the company but never received it at my mail box. What can I do now? Do I have to pay 11.50$ again?


  • Olivier B. 51429
    Olivier B. 51429 Posts: 4 ✭✭

    I think the best way would be to contact the support team: https://fizz.ca/en/contact-us

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭



    yu can see the status of all your Fizz orders in your Order history.

    1. Log into your account and go to My profile.
    2. Click on Order history See details.
    3. Click on the shipping number to see on the carrier’s website the details of your delivery.
    4. If there’s any inconsistency with the delivery information you see, contact the carrier directly.
    5. If the carrier cannot help you, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.

    Go to shipping number to track your delivery on the courrier service website

    *The delivery date indicated on your order summary is meant as a guideline; shipping is done by a third party, and Fizz cannot guarantee a specific delivery date. 

    Source: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

  • Whizz
    Whizz Posts: 19,043 admin

    Hello JoseFigueiras22,

    I am sorry to hear about this situation.
    As our member suggested please contact our support to investigate this further.  

    Have a lovely day,

This discussion has been closed.