My line is not working

Mamadou D. #23852
Mamadou D. #23852 Posts: 1 ✭✭
in Your Fizz Account

My line is not working. it's been 2 days now

Best Answer

  • Whizz
    Whizz Posts: 23,921 admin
    Answer ✓

    Hello Mamadou D. #23852,

    I am sorry to hear about this situation.
    I can see that your plan was unsuspended and your service was restored.  
    At the moment, from my side, everything is looking ok. 
    Please restart the phone one more time and if by any chance the issue persists please contact our support team.

    Have a lovely day,
    -Alex

Answers

  • MyriamC
    MyriamC Posts: 923 ✭✭

    Please contact customer service from Fizz by chat

    https://fizz.ca/en/contact-us

    We’re here for you 24/7.

    Make your way to the Solution Hub and find the help page pertaining to your issue. If you can’t find the answer, click on the (?) in the right-hand corner. That’s your door to the channels to contact us.  

    Leave us a message.

    We’ll get back to you so you don’t have to wait around. Just leave us a message on Facebook Messenger, WhatsApp, iMessage or Twitter private.

  • redhead
    redhead Posts: 857 ✭✭

    If you went through the usual troubleshooting steps such as restarting your phone, etc., the next step is contacting Fizz customer support. If it's urgent, use the chat since it is the only real-time communication method.

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @Mamadou D. #23852


    Hi Mamadou,

    as previously mentioned you should contact the customer service to resolve this isue, you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    They'll surely be able to help you.


    You can also do it on Facebook: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

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