Did not receive my sim card

StanleySF

Hi,

I ordered 2 sim cards, and tracking said it was delivered on 9th Oct and shown someone has signed. I have checked both the admin office and security, no one has received the package. Can you please re-send 2 sim for me.

Thanks & regards,

Dapfizzer

@StanleySF

Report an issue with my package

If the delivery of your SIM card is flagged as delivered but you haven’t received it, or if there’s an issue with the delivery of your phone:

1. Log into your account and go to My profile .
2. Click on Order history / See details.
3. Click on the shipping number to go to the carrier’s website.
4. Check on the website of the courier service that the delivery address is correct: if it’s incorrect or incomplete, contact the carrier service directly so they can correct the address and make a new delivery attempt.

If the courier service cannot make a new delivery attempt, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours. 

Source: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered#3

Hi Stanley,

I suggest you to contact the customer service to resolve this isue, you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

They'll surely be able to help you.

You can also do it on Facebook: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Whizz

Hello StanleySF,

I am sorry to hear about this situation.  
As Dapfizzer mentioned please contact our support to investigate this situation further.

Have a lovely day,
-Alex