My account won’t activate even though I transferred the number, why ?
I transferred my number on fizz last night but the plan is still inactive
Hello Ted
Thank you for reaching out,
I have verified your account and the transfer request was not confirmed in the 90 minutes.
I kindly advise you to contact us in private and provide us with the account number from your previous provider and with the IMEI, to retry the number transfer.
To find your IMEI, please dial *#06#
And the account number can be found on the last bill with the previous provider.
You can also retry the number transfer from your side, by logging into your account > click on the notification bell icon> then choose a new number> click on transfer a number and follow the steps from there.
Check this FAQ:https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz
I count on your kind understanding!
Have a good day!
-Eugen
Hi Ted,
I suggest you to contact the customer service to resolve this isue, you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
They'll surely be able to help you.
You can also do it on Facebook: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
Did you get a TEXT from your previous company, in order to "approve" the transfer ?
When requesting a transfer, you should keep your OLD sim card in your phone, since you will get a text requesting your approval. And typically you have 90 minutes to reply, otherwise the transfer request is denied and you need to request it again.