I can't change my pin

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Jessica S. #14535
Jessica S. #14535 Posts: 3 ✭✭
in My Mobile

I can't get to the settings where I can change my pin and I can't contact Fizz. The chat button won't appear. What do I do next?

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  • Whizz
    Whizz Posts: 19,193 admin
    edited October 2021
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    Hello Jessica S. #14535 

    I am sorry to hear about this situation.
    I just verified your account and the option to reset the voicemail PIN is available to use. 
    Please make sure that you access My Plans > Manage My Plan > Advanced Settings > PIN to Access Your Voicemail.
    Here you can find more information: https://fizz.ca/en/faq/how-can-I-access-and-use-my-voicemail
    If you need further assistance you can contact our support team for further investigations: https://fizz.ca/en/contact-us

    Have a lovely day,
    -Alex

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Jessica S. #14535


    Hi Jessica,

    you can also contact Fizz support team on Facebook: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Jessica S. #14535
    Jessica S. #14535 Posts: 3 ✭✭
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    I changed my pin. It worked once. Now it says that my pin is incorrect again. So, I can use my pin once before it says it's incorrect?

    When I try to connect to you on FB I get the message that you're very busy and I should try to connect to you on your website and try the community hub for faster service. So that doesn't work. Basically, I can't access my voicemail.

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