I can't change my pin

I can't get to the settings where I can change my pin and I can't contact Fizz. The chat button won't appear. What do I do next?

Welcome!

It looks like you're new here. Sign in or register to get started.
Sign In

Answers

  • Supreme Geek 5/5165🔥 Posts: 24,863 admin
    edited October 2021

    Hello Jessica S. #14535 

    I am sorry to hear about this situation.
    I just verified your account and the option to reset the voicemail PIN is available to use. 
    Please make sure that you access My Plans > Manage My Plan > Advanced Settings > PIN to Access Your Voicemail.
    Here you can find more information: https://fizz.ca/en/faq/how-can-I-access-and-use-my-voicemail
    If you need further assistance you can contact our support team for further investigations: https://fizz.ca/en/contact-us

    Have a lovely day,
    -Alex

  • Supreme Geek 5/5 Posts: 10,182 ✭✭

    @Jessica S. #14535


    Hi Jessica,

    you can also contact Fizz support team on Facebook: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • I changed my pin. It worked once. Now it says that my pin is incorrect again. So, I can use my pin once before it says it's incorrect?

    When I try to connect to you on FB I get the message that you're very busy and I should try to connect to you on your website and try the community hub for faster service. So that doesn't work. Basically, I can't access my voicemail.

Welcome!

It looks like you're new here. Sign in or register to get started.
Sign In

Welcome!

It looks like you're new here. Sign in or register to get started.
Sign In

Activity feed

    Page 1

    Top contributors

    this week

    • Fizz_GXCUO

      @Fizz_GXCUOApprentice 1/5

      1078pts

    • G225 code IRSGE

      @G225 code IRSGESupreme Geek 5/5

      214pts

    • Mike RZMAX

      @Mike RZMAXSupreme Geek 5/5

      160pts