Returning a modem not taken charge by Canada Post with the bar code

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Charles L. #21853
Charles L. #21853 Posts: 12 ✭✭
in About my account

Hello, I try to return a modem with the bar code provided by Fizz email but when I went to Canada Post with it they said they would need more and refuse it. Asked on Facebook Messanger yesterday, still waiting for a reply.

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  • Whizz
    Whizz Posts: 19,216 admin
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    Hello Charles L. #21853,

    I am sorry to hear about this situation.  
    I can see that you already contacted our support team and they suggested trying to return the modem from a different Post Office. 
    If the issue still persists please contact our support team to investigate this further. 

    Have a lovely day,
    -Alex

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  • Charles L. #21853
    Charles L. #21853 Posts: 12 ✭✭
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    Would love to get that task completed today!

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Charles L. #21853


    Hi,

    I suggest you to contact the customer service directly on the site, to resolve this isue, you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    They'll surely be able to help you.

  • Charles L. #21853
    Charles L. #21853 Posts: 12 ✭✭
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    I already did, they say to go back with the same thing, hopefully this time I will be more successful!

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