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Ifeelbetterthanyou
Ifeelbetterthanyou Posts: 2 ✭✭
in My Mobile

I can't mange my account anymore. All I see is the "get started" page. I can't add minutes. No chat heads, nothing ☹️

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  • Whizz
    Whizz Posts: 19,172 admin
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    Hello Ifeelbetterthanyou,

    Thank you for reaching us.
    I am sorry to hear about this situation. 
    I have verified the account you contacted us from but it doesn't have any active plans.  
    Please make sure that you are using the correct information when you log in.
    If you still encounter difficulties please reach us via live chat and we will assists you further. 
    You can access the chat from this FAQ: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    A green bubble will appear in the bottom right-hand corner. 

    Have a lovely day,
    -Alex

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