My payment won't pass.
I called my bank and Visa, and my account works. I have plenty of space on my card too. I might have done too much attempts. What should I do? I't's my home internet bill. Thanks.
Best Answer
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Hell Mitchy,
I am sorry to hear about this situation.
I can see the plan was suspended and the manual payment option is available.
You can do this from your Fizz account My plans > manage plan > payment methods > make my monthly payment.
Here you can find more information: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
If you encounter an error that you reached the maximum number of attempts please contact our support team as MyriamC suggested.
Have a lovely day,
-Alex0
Answers
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To update your payment method Go to My Plans in your account. Click on Manage > Payment method.
Once your payment method has been updated in your Fizz account, you must associate it to each plan you want to pay with that card. That is not done automatically. To associate your payment method to each of your plans:
1. Log into your Fizz account.
2. Select the plan, and click on Manage/Payment method
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
Having difficulties, and you reached the maximum number of attempts?
If a message informing you that you have reached the maximum number of attempts pops up, contact our Customer Service team: log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during our business hours.
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