Are account changes to data live?
if I increase the data needs on my account, is that for the current billing cycle or does that not kick in until the next billing cycle? Meaning, if I am running out, and I increase it, does that help me during that period?
Also, what happens if I exceed the 20 gig maximum? What is the cost per gig for overages?
Best Answer
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If your Wallet is depleted, you will no longer be able to use your Fizz plan
Running out of data or minutes
What to do if your plan is running out of data or minutes:
Buy an Add-On
- An Add-On is additional usage — it could be data, minutes & text or minutes for international calls — that you can use right away. You may want to buy an Add-On if you’re running low on monthly data, or if you want to add a feature that’s not part of your monthly plan. It will expire at the end of the following payment cycle.
- Login to your account to buy an Add-On
- Learn more about Add-Ons
Add money to your Wallet
- When yourplan runs out of data or minutes, it will automatically switch to Pay As You Go and use the funds in your Wallet. If your Wallet is depleted, you will no longer be able to use your Fizz plan. To reactivate, simply add more funds to your Wallet to continue to pay as you go.
- Login to your account to add funds to your Wallet
- Learn more about managing your Wallet
Ask another Fizz member to gift you their extra data
- Reach out to your network — it’s possible one of your friends or contacts has extra data they can gift to help you get to the end of your payment cycle.
- Learn about data gifting
Read more :
What is my Wallet and how do I use it?
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Answers
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In all likelihood, changing your plan will only apply for the next cycle, but I would recommend chatting with customer support.
BTW, please consider updating us after you have had a confirmation from customer support. Thx!
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Hello @bluesboy1
Thank you for your question,
If you make a plan change, the changes will be effective starting with the next billing cycle. The changes will not be applied immediately.
However, if you run out of data, you can always buy add-ons for data or add money to your wallet to use that until your billing cycle starts.
On this FAQ you can see more details: https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one
Also, you can post your referral code on the Community Hub and see if anyone wants to help you out.
You can check this FAQ for more details: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan
Thank you for your understanding,
Have a lovely day!
Eugen
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