voicemail PIN not working

Bonnie S.

I am currently in the US, and I am trying to access my voicemail - I keep getting alerts that I have new voicemail, but when I checked, it says I have no new voicemail, but people have said they are leaving me voicemail.

Today I tried to check again, and my pin was 'wrong'. Tried to change it and it is still not recognized.

Anyone know what I am doing wrong?

PF_Ref_D2U9A

Hi Bonnie

You can change your PIN online directly from your Fizz account.

Under: My plans > Manage my plan > Advanced parameters > PIN to access my voicemail

Source: https://fizz.ca/en/faq/how-do-i-access-my-voicemail (step 3)

If there is any issue, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Whizz

Hello Bonnie S. 

I am sorry for the situation encountered.
Please try the step to change your pin, and try to access it manually by dialing +1-514-647-0999, select the language, enter your number and it should work. More details can be found also on our FAQ: https://fizz.ca/en/faq/how-can-I-access-and-use-my-voicemail
If the situation persists, you can contact us in private to help further. Here you can find how to reach us https://fizz.ca/en/contact-us

Have a great day!
-Adelina