voicemail PIN not working

I am currently in the US, and I am trying to access my voicemail - I keep getting alerts that I have new voicemail, but when I checked, it says I have no new voicemail, but people have said they are leaving me voicemail.

Today I tried to check again, and my pin was 'wrong'. Tried to change it and it is still not recognized.

Anyone know what I am doing wrong?

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