Payment problem

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_Wicky_H13EJ
_Wicky_H13EJ Posts: 2 ✭✭
in Phones

Hi, I have just finished buying a new phone from fizz, everything was working just fine, it redirected me to pay bright, it approved my credit card but once it redirected me back to my fizz home page it said «an error occurred, try again later». I had no problem with that, but in the meantime I received an email confirmation from pay bright saying my payment had been approved. I've been looking for some answers on the Q&A page, but I'm starting to stress out a little. If anyone has an idea of what to do in this situation, let me know.

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  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 5,777 ✭✭
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    Hi Wicky

    It looks like your order was completed.

    To confirm the status of your order, I suggest to contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    They will surely be able to help you.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814


    You can also see the status of all your Fizz orders in your Order history.

    1. Log into your account and go to My profile.
    2. Click on Order history / See details.
    3. Click on the shipping number to see on the carrier’s website the details of your delivery.
    4. If there’s any inconsistency with the delivery information you see, contact the carrier directly.
    5. If the carrier cannot help you, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.


  • Whizz
    Whizz Posts: 19,150 admin
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    Hello Wicky,

    I am sorry to hear about this situation.
    I can see that transaction was approved by Paybright but the order is not yet registered on your account.  
    I would recommend contacting Paybright to verify if the contract was registered on their side.
    Once you have the confirmation please contact our support team with this information to investigate this further, as PF_Ref_D2U9A suggested. 

    Have a lovely day,
    -Alex

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