Order confirmed with Paybright but never confirmed with FIZZ for almost 10 days until today
10 days back , I purchased a Fizz phone through Paybright , I only have the confirmation from Paybright ,and they already deductted the first instalment from my account . I never recived confirmation from Fizz and i don't have any option to cancel the order because i never received any confirmation to cancel the order within 30 miniutes as they say. i contacted customer service and they esclate a ticket to technical team i followed up with them and they told me that they can't tell me with time limit to solve the problem . I asked them to Cancel the order since i was not aware of their technical problems and their ability to mangae the situation but until today there is no updates and this seem to be forever. any one have this frusturated experience with them and after how long time the problem was solved. because it seem that the customer service have no contact with their team, and how to esclate the problem to higher level .