I am planning to travel India and I want my phone should be active and I can able to make and receive call while i am in India
What is the process for this
Receiving and making calls outside US and Canada is not possible with Fizz.
You can buy a add-on to have mobile data and then use an app.
We recommend purchasing a local SIM card. This will give you access to better rates on data. Helpful tip: use messaging apps (whatsApp, Messenger...) to stay in touch on the road instead of calling and texting.
As for your Fizz plan (Internet and/or mobile), it is unfortunately impossible for now to put it on pause. The best solution if you don’t want to lose your My Rewards status along with all your upgrades and perks is to adjust your plan to its strict minimum (by only keeping the Quebec coverage in a mobile plan for instance) for the time being.
How to change my mobile plan
How to change my Home Internet plan
1. To use your cellphone during your trip abroad, you need to buy a Travel Add-On or again add funds to your wallet to pay as you go.
Can’t decide if you need a Travel Add-On or should pay as you go? It depends on how long you will be away and how much you will be using your phone while roaming. If you will be travelling for a long time, choose a Travel Add-On (it’s more affordable, and will be valid until the end of your next payment cycle). If you’re going on a short trip, paying as you go will be more practical.
2. Make sure to activate the roaming option of your phone, or else it'll block your usage.
Important : You will not be able to make calls while roaming outside your Canada or the United States.
Roaming calls (incoming or outgoing) will be available at a later time. We will update this FAQ when we have a firm date.
In the meantime, you will be able to use data, and send/receive texts when you travel outside your coverage zone. To make and receive calls, you can use messaging apps such as WhatsApp or Messenger.
Read more :
Partner networks: How does expanded coverage work in Canada?
What is an Add-On and how do I buy one?
How do I add funds to my Fizz Wallet?
I want to know when my usage will switch to Pay As You Go. How do I know when my plan is running out?
How do I use Pay As You Go?