I lost my phone

Gabri Posts: 1 ✭✭

I have a new phone & sim card. How do I transfer sim card with my same #

Best Answer

  • Whizz
    Whizz Posts: 18,400 admin
    Answer ✓

    Hello Gabri 

    Thank you for your question.

    I verified your account and I see that you managed to reach us in private and we changed the sim card for you.
    When you lose your phone/sim card, all you have to do is order a new sim card, then contact us in private via chat to change it.
    To reach us in private all you have to do is go to one of our FAQs and find the "?" bubble, click on it and you will have the ability to choose the chat option. Check this link for the ways you can contact us: https://fizz.ca/en/contact-us
    Thank you for your kind understanding!
    Have a lovely day!


  • Sensei007
    Sensei007 Posts: 42 ✭✭

    Hi Gabri, did you check the instructions that came with the SIM card ? Just follow the website fizz.ca/activation. Instructions are very easy to follow, unless you have a number that comes from business/corporate, then I advise you check with with company first on how to transfer your number as specific things are required for them to do first to unlock security. Good luck

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