Hi message and video photo does not send to another phone number

Best Answer

  • Whizz
    Whizz Posts: 10,665
    Accepted Answer

    Hello Noor,

    I am sorry to hear about this situation.
    I just verified your account and I can see that your plan has mobile data included.
    Please make sure that your data is turned On and that your APN settings are correct.
     Here you can find more information about this: https://fizz.ca/en/faq/i-cant-send-or-receive-multimedia-text-messages-why
    If the issue persists please contact our support team. 

    Have a lovely day,


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