Is internet completely down for anyone else in Laval?

T M. #15162

Chat bubbles don't work, and messenger is taking forever. Is anyone else down for last 1.5 hours approx?

Emporium

@T M. #15162

Sorry to tell you, but outage reports are showing a spike of outages in the laval area in the last hour. for the Videotron network (hence Fizz also).

https://downdetector.ca/status/videotron/laval/

Whizz

Hello T M. #15162,

I am sorry to hear that you experienced this situation.  
I just verified and at the moment everything is looking ok.
Here you can find some troubleshooting if this might happen again: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix
If the issue persists please contact our support. I just verified and the contact sources are working. 

Have a lovely day,
-Alex

Qwertysac

Hello.,

I am also in Laval and can confirm my Fizz internet connection is working as normal.

If you are experiencing a connection problem, I would first suggest restarting your modem by following the steps below:

1. Unplug the power cable on your Wi-Fi modem.
2. Make sure all the lights on the modem are off once you have unplugged it.
3. Wait ten (10) seconds. This is important. Please allow a proper amount of time to pass by before plugging the modem back in. At least 10 seconds.
4. Plug your modem back into the electrical outlet. Expect about a three (3) minute delay to allow your devices to sync and reconnect to the internet.

Hopefully a quick reboot will fix the issue.

Good luck!

MyriamC

FYI Facebook, Messenger, What'SApp and Instagram were down yesterday from 11:00 AM to 18:00 PM