Coupon Code

MATIQ27 Posts: 4 ✭✭

I successfully added coupon code but still fizz has charged me full price.

What can I do to avail refund ?

Best Answer

  • Emporium
    Emporium Posts: 2,305 ✭✭
    edited October 2021 Answer ✓

    Coupon code or a referral code (typically 5 characters) ?

    For referral codes, currently the referral bonus is $25 for both you and the person who refered you, but you will ONLY see it applied to your 3rd invoice. So you have to make 2 payments, and only then will the $25 bonus be applied to your account.

    If you go to your account settings, you will have an option to see what referrals are applied to your account.


  • MyriamC
    MyriamC Posts: 920 ✭✭
    edited October 2021

    Please contact Fizz directly

    What do you mean by coupon code ? Referal code or Bonus ? Referal will be applicable on the payment of the second month

    Bonus : do you see it active in your account ?

    Your upgrades can have any one of the following status:
    1. In use: you’re currently enjoying this upgrade every month. If you click on it, you’ll have the option to remove it from your plan.
    2. Pending activation: you chose to activate this upgrade, and it’ll be applied to your plan come your next payment cycle (and will, at that time, show the “active” status).
    3. Pending removal: this upgrade was active, and you chose to remove it from your plan, which will be done come your next payment cycle.
    4. Available: you can choose to activate it on one of your plans.
    To apply an upgrade on your plan:
    1. Since an upgrade boosts your monthly plan, your plan must include that service in the first place for that upgrade to work. Say for example you receive mobile data upgrade: your plan has to include mobile data for you to enjoy an upgrade consisting of mobile data.
    2. Your plan showcases more than one available slot? Take advantage of the situation and assign an upgrade to each of those slots. Say for example you have an upgrade of 250 MB of mobile data, and another of 500 MB. Once these two upgrades have been activated on your plan, you’ll get to enjoy 750 MB (250+500) of extra mobile data each month.
    3. Log into your account, and go to Overview.
    4. In the left column, click on the summary that shows your My Rewards level. You can also scroll down below your usage summary to My Rewards and click on See details.
    5. Open the tab in the lower right-hand corner.
    6. Select the upgrade and click on Apply.
    7. At that moment, you’ll see the white boxes below your plan start to move. Those are the slots where your upgrade can be applied.
      • The slots with a + sign are ready to welcome your upgrade.
      • If you select a slot where there’s already another upgrade, we’ll ask you to confirm the swap. If you accept, the new upgrade will be applied to your plan come your next payment cycle.
      • Some slots are locked and cannot welcome an upgrade yet. You’ll unlock these slots when you reach higher My Rewards levels
    8. Select the slot by clicking on it.
    9. Your upgrade will be activated on your plan at the start of your next payment cycle.

  • MATIQ27
    MATIQ27 Posts: 4 ✭✭

    Okay , Thank you for your response

    Can I use different coupon for second month payment ?

    and could you please share Fizz contact support email address and number ?

  • MATIQ27
    MATIQ27 Posts: 4 ✭✭

    I used referal code , took it from google reviews

  • Emporium
    Emporium Posts: 2,305 ✭✭
    edited October 2021

    Referal codes can only be used once for your first service.

    Fizz Customer service agents are only available online. Here we are all end users like you.

    • Sign into your account
    • Follow the link on this page: or
    • Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

    Other means of contact

    CHAT however is the quickest method, but facebook is the easiest.

  • MATIQ27
    MATIQ27 Posts: 4 ✭✭

    I checked my account , it is showing nothing about applied referral code

  • Whizz
    Whizz Posts: 20,756 admin

    Hello MATIQ27,

    Thank you for reaching us.
    I have verified your account and the referral bonus was registered. 
    It will be visible in your referral section after the service is installed.
    As our members mentioned, the referral is unlocked once you make your second payment and it will be applied to your third one.
    Here you can find more information:

    Have a lovely day,

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