Modem stop working

Mdn Posts: 1

My modem stopped working. The power in on, the two blue light with arrows are on but nothing else. I tried unplugging and plugging while waiting many seconds and the factory reset button nothing work. I need my wifi asap and I cant seems to be able to talk or chat with anyone. Can someone link me up with customee service?!

Best Answer

  • Whizz
    Whizz Posts: 10,665
    Accepted Answer

    Hello Mdn, 

    We're sorry to hear that you're having issues. 

    After checking your account, it seems that the modem is not connected with the network equipment. 

    Please make sure that the coaxial cable at the interior is not damaged or disconnected and perform a modem reboot.  For further troubleshooting, please contact us in private.

    Thanks and have a good one. :) 


  • Emporium
    Emporium ⭐ :REFERRAL CODE: ⭐ FC9QO ⭐ :CODE RÉFÉRENCE: ⭐Posts: 904
    edited October 4


    Sorry to hear about the problems you are having. Just out of curiosity, have you tried using an ethernet cable to connect to the modem (assuming that is an option on one of your devices) ? Just to see if it is the internet conenction or just the WiFi aspect.

    Fizz Customer service agents are only available online. Here we are all end users like you.

    • Sign into your account
    • Follow the link on this page: or
    • Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

    Other means of contact

    CHAT however is the quickest method, but facebook is the easiest.

    Maybe this FAQ can help:

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