Texto doesn't work

yanyi

I bought 4$ texto for united states but doesn't work , it is take time to active or some other issue ?

PF_Ref_D2U9A

Hi Yanyi

Travel add-ons are active as soon as you buy them. You can check your Fizz account to confirm the status on the add-on.

As mentioned, you should enable roaming on your phone settings. Since Fizz is prepaid, you will not incur any surprise charges.

To ensure you are connecting well to Fizz EXT network, try restarting your phone.

With Fizz, it is always free to receive incoming texts, so you will receive SMS regardless of which plan you are on.

Which phone are you using? It has to be compatible with local USA networks.

If you are using iPhone, do note that iMessages require your phone to be connected with mobile data or Wi-Fi.

If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

They will surely be able to help you.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Emporium

So you are in the US, and you want to use your SMS ?

If so, do you have roaming enabled on your phone ? Keep in mind that for MMS messages, your APN settings also need to be configured.

https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

yanyi

yes, it works now , thank you so much! it's really helpful

Emporium

https://forum.fizz.ca/en/discussion/comment/6592284#Comment_6592284

Glad it helped. Enjoy your travels, and be safe.