Ville LaSalle Internet down.

Do someone know what happens for the internet in ville LaSalle because it when down since 9:45pm and that's not the first time...it's that a major problem?? please can someone have answer?

thanks

Best Answer

  • PF_Ref_D2U9A
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    Accepted Answer

    Hi

    You are not alone - https://downdetector.ca/status/videotron/montreal/

    Videotron internet service seems to be down for some homes in your area.


    You can report the issue to Fizz customer service and may even get an update as to when service is exected to resume.

    You can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    They will surely be able to help you.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

Answers

  • Whizz
    Whizz Posts: 10,665

    Hello samhe999,

    I am sorry to hear about this situation. 
    I tried to verify the connection ut on the account you contacted us from there is no active plan.
    Here you can find some basic manipulation you can try: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix
    If the issue persists please contact our support for further investigation. 

    Have a lovely day,
    -Alex

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