I can now call with my new phone but my datas are not working. I verified and I have still have datas left so it's very strange I can't use them
Hi Paul V.,Have you checked out our FAQ here about details on how you may remedy this?https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internetYou can try to change your services carrier on your phone from Fizz to Fizz EXT and back before restarting your phone to see if that helps as well.
Thankyou very much for your understanding, patience and collaboration.
Havea good one!
Hi @Paul V. #33898
Have you checked to see if you have the correct APN settings ?
Fizz APN settings are:
I selected all those characteristics and it still won't work...
Ho, could you describe me a little more how to do that?
Here are my parameters:
Hmm.. The settings seem fine. The only difference I see with your settings, is that you have it the "name" of mobile.bm. Most people I know call it "Fizz". Don't know if that would make a difference honestly, I have never experimented with that.
Otherwise, have you tried to restart your device ? Sometimes with new APN settings, some phones need a restart to rescan them properly.
Have you checked on your old phone ? Was it called anything else ?
If the problem persists, then you may want to contact Fizz support directly: https://fizz.ca/en/contact-us
Yeah, I'm still waiting for the technical team to evaluate my problem. My old cell is a little bit dead so I can't look at the settings anymore.
The steps for enabling your phone to automatically choose a network vary depending on the type of phone. Here are two examples:
Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz
iPhone: Settings → Operators → Automatic/Fizz
The frequency band used may vary from one service provider to another. It’s possible that your phone is not able to connect to all available mobile networks.