I paid my bill 6 days late.. just paid it and it says all calls are barred

amandaH
amandaH Posts: 5 ✭✭
in Your Fizz Account

How do i unbarr and what is going on

Best Answer

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 6,757 ✭✭
    Answer ✓

    Hi AmandaH

    Once you have paid your plan, it takes up to 2 hours for it to be reactivated.

    You can try restarting your phone.


    If after 2 hours, your service doesn't work, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    They will surely be able to help you.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

Answers

  • Whizz
    Whizz Posts: 23,503 admin

    Hello amandaH,

    I am sorry to hear about this situation.
    I just verified your plan and the service was restored.
    Please restart the phone and test your service again.
    Here you can find more information about this if necessary: https://fizz.ca/en/faq/how-test-my-fizz-line
    If the issue persists please contact our support team. 

    Have a lovely day,
    -Alex

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