FIZZ28821 Posts: 1
edited September 29 in Internet

cant connect on wifi in my room its says to slow

Best Answer

  • Whizz
    Whizz Posts: 10,665
    Accepted Answer

    Hello FIZZ28821,

    I am sorry to hear about this situation.
    I have edited the post, please don't post any personal information in the future. 
    I have verified your account but there is no active plan on it. 
    If you have an active plan on a different account, here you can find some troubleshooting you can try:
    If the issue persists please contact our support team for further investigations. 

    Have a lovely day,


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    Have you tried restarting your modem?

  • Did you try to use the 2.4 Ghz channel instead of 5Ghz channel ? The range is higher

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