How Do I get my upgraded plan to activate?

Belizeboy
Belizeboy Posts: 5 ✭✭
in Your Fizz Account

Earlier in September I upgraded my plan from 8GB to 9GB.

The was 37.00$ and so a better deal then my plan.

It said it would update for the next billing cycle.... and it did not.

So I went and redid the whole thing again and now it gave me the same message that it will begin next billing cycle... which is next month.

How do i get this issue resolved? It should have started yesterday on the new billing cycle... but did not... so, How can I know this won't happen again, next month...?

If this new pricing plan disappears before it applies... that is going to suck big time.

All the chat bubbles are not showing up so I can't speak to anyone. :(

Best Answer

  • Whizz
    Whizz Posts: 23,081 admin
    Answer ✓

    Hello Belizeboy,

    I am sorry to hear about this situation.
    I have verified your account and the only plan change request I can see is the one registered today. 
    The plan change will be applied on October 27th when the plan renews.  
    If you have further questions, please contact our support team. 
    You can reach the support from the following FAQ: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan
    Please access it and allow a few seconds to pass and a green bubble will appear in the bottom right-hand corner. 

    Have a lovely day,
    -Alex

Answers

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 6,643 ✭✭

    Hi Belizeboy

    Make sure you completed the change request. If you attempt to change your plan again, you will see your pending plan change.


    If there is a problem with your account, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    They will surely be able to help you.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Belizeboy
    Belizeboy Posts: 5 ✭✭

    Thanks guys I will wait this extra month and confirm. Since i did not receive any kind of email to prove that I made the change... I can't prove it, but at least for the moment here, there is proof.

    So i can always use this later.

    So thanks a lot everyone.

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