I am getting charged but I don’t have services with you

julie S. #29167
julie S. #29167 Posts: 2 ✭✭
in Your Fizz Account

I have been seeing a 35$ charge on my card for the past months from fizzz but I don’t services with you since April. the only thing I had was internet so I think my account was frauded.

Best Answer

  • Whizz
    Whizz Posts: 23,111 admin
    Answer ✓

    Hello julie S. #29167 

    I am really sorry to hear that you encounter this situation.
    Can you please, contact us in private to have a better look at the situation encountered?
    Contacting us in private will allow us to help you with specific information from your Fizz account.
    I advise you to reach us via chat. To do that, please go to any of our FAQs or on this link: https://fizz.ca/en/faq/status-services
    Once you are there, scroll down and find the "?" bubble, click on it and you will get to choose the contact method that best suits you.

    I count on your kind understanding and patience!
    Have a lovely day!
    Eugen

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